Since we only sell real diamond jewelry, all of our shipments are fully insured to protect our customers in an event of a shipment being lost or damaged during transit by the shipping courier.
All orders are shipped from our office the next business day (Monday-Friday). For example, if you place an order on a Tuesday, it will be shipped from our office on Wednesday. And, if you place an order on a Friday, it will be shipped from our office on Monday.
There is no shipping on the weekends and holidays.
A signature may be required at the time of delivery for most of our shipments to ensure a secure delivery. If no one is home at the time of delivery, the package will be available for pickup at a secure UPS AccessPoint location nearest to your shipping address. A valid government issued ID with your name and shipping address might be required at the UPS AccessPoint location.
We currently ship to all 50 U.S. states as well as Canada. For Europe, we ship exclusively to Klarna customers only. If you use Klarna as your payment method, we will ship to the UK (United Kingdom), Sweden, Norway, Finland, Denmark, Germany, Austria, Netherlands, and Switzerland. Any European order where Klarna is not used as the payment option will be cancelled and refunded to the original payment method. The reason why we only use Klarna as the payment option for European customers is to utilize Klarna's international fraud analysis system to prevent any unauthorized credit card usage and to protect our international customers.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.