- 30 Day Returns
- No Restocking Fees
- No Return Shipping Fees
We accept returns of unused, unaltered, undamaged, or manufacturer defected items within 30 days of your order date.
The return process should be started by the customer by filling out the returns form within 30 days of the order date. If it has been longer than 30 days then the order becomes ineligible for return and will not be recognized by our returns system.
You will receive a confirmation email after your return request is approved. This email will also contain a download link to your free return shipping label. Simply print this shipping label (on a regular piece of paper) and use it to send your return items back to us. Returns should only be made using the return shipping label provided to you by us. This shipping label will only be valid for 7 days so please ship your return as soon as possible.
We do NOT charge any return shipping fees or restocking fees to our customers. However, if an item has been customized for example if you would like to return a ring that has been re-sized, there will be a 20% fee deducted from your refund in order for us to bring the ring back to its originally manufactured state.
In an even that you get your item customized for example adding any text or picture engraving, then your item becomes unreturnable even within the 30 days return window.
All refunds are made within 14 business days of us receiving the item back. If you used a credit/debit card to place your order, the full refund will be processed as Store Credit/Gift Card with no restocking fees or return shipping fees. Our Store Credit/ Gift Cards never expires and can be used towards a future purchase on our website or mobile app.
However, if you used Klarna to finance your order, your refund will be processed directly back to your Klarna account within 3-5 business days of us receiving the item back. There are no restocking fees or return shipping fees for Klarna orders either.
Shipping fees are non-refundable after an item is already shipped. By submitting a return request, you are agreeing to this return policy.
If you need to return an item, simply submit your request on our Returns Center to start the return process.