FAQ - App Version – Jewelry Outlet

Frequently Asked Questions

Most diamond rings manufactured in the United States are originally made in either a Womens Size 7 or Men's Size 10. But, real gold and silver rings can be "resized" to almost any size of your choosing.

Starting February 10, 2021, we no longer offer ring resizing services. All of our rings will be sold and shipped in the default Women's Size 7 and/or Men's Size 10. But, since we only sell real gold and silver diamond rings, you are free to get any of our rings resized by any of the reputable jewelers in your local area.

The reason why we do not offer ring resizing services anymore is because nearly 60% of our customers usually order the wrong size. And, this has been creating a lot of problems since only the insured shipping costs to return a ring, resize it again, and then ship it to the customer again is not economically feasible since we would like to keep our jewelry prices lower. This is why, instead of raising our diamond ring prices, we now recommend our customers to take the diamond rings purchased from us to a local jeweler in your area that offers jewelry repair or resizing services and get your finger sized first, and then get the ring resized accordingly at your local jeweler, most likely the same day.

Most orders are processed and shipped from our office the very next business day (Monday-Friday). There is no shipping on the weekends so if you place an order on Friday, Saturday, or Sunday, your order will be shipped on the following Monday.

Since we only sell real jewelry, a signature will be required by you or another adult in your household to accept the package at the time of delivery. If no one is available at the time of delivery, the shipping carrier will NOT leave the package outside your door or in your mailbox, they will try to deliver the package again the next business day, or you can contact the shipping carrier using the tracking number provided to you via email to arrange a pick-up at the carriers' location. A signature will still be required and the carrier might ask for a valid photo ID to ensure the package is delivered to the correct recipient.

In some cases, if our fraud analysis system detects any suspicions in your transaction, the processing time can take an additional 3-5 business days. Your security and privacy is our highest priority. To ensure a smooth transaction, please make sure your shipping address matches the billing address of your payment method, your IP location is within a short distance from your billing address. And, your phone number and email address have been active for at least 90 days. These are not requirements, but rather suggestions to ensure a secure transaction.

All of our diamond jewelry is inspected and shipped from the United States. Our warehouses are located in the following locations:

Dallas, TX

Atlanta, GA

Houston, TX

New York, NY

Los Angeles, CA
Turin, Italy (Watches Only)

We ship to all 50 US states as well as Canada.

For Europe, we ship exclusively to Klarna customers only. If you use Klarna as your payment method, we will ship to the UK (United Kingdom), Sweden, Norway, Finland, Denmark, Germany, Austria, Netherlands, and Switzerland. Any European order where Klarna is not used as the payment option will be cancelled and refunded to the original payment method. The reason why we only use Klarna as the payment option for European customers is to utilize Klarna's international fraud analysis system to prevent any unauthorized credit card usage and to protect our international customers.

All transactions must pass our Fraud Analysis System before they are shipped.

For international shipping, we require 3-5 business days of processing time before we ship your order. The processing includes inspection, customs forms generation and other international shipping documentation required to ship internationally from the United States.

After the processing is complete, your order is shipped using the shipping vendor and method you picked at the time of checkout.

The approximate shipping time-frame is provided at checkout but it does not include the 3-5 business days processing time. In most cases, you will get your order delivered within 4-21 days depending on your country of residence.

A signature will be required by you or another adult in your household to accept the package at the time of delivery. A valid photo ID might also be required at the time of delivery to ensure the package is delivered to the correct recipient.

Buyers are responsible for any import customs or duty taxes by your native country at the time of delivery.

We offer a life-time guarantee on all of our 10K, 14K, and 18K gold, silver, and diamond products. We guarantee that the product you will receive will be authentic and accompanied with an appraisal certificate that can be used to purchase insurance for your product for any future accidental damages, resizing, or repairs. We only sell real jewelry.

We accept returns of our unused, unaltered, undamaged, or manufacturer defected items within 30 days of your order date.

The return process should be started by the customer by filling out this form within 30 days of the order date. If it has been longer than 30 days then the order becomes ineligible for return and will not be recognized by our returns system.

We do NOT charge any return shipping fees or restocking fees to our customers. However, if an item has been customized for example if you would like to return a ring that has been re-sized, there will be a 20% fee deducted from your refund in order for us to bring the ring back to its originally manufactured state.

If you have gotten your item customized for example, if you have gotten an item engraved be it text or picture engraving, then your item becomes unreturnable.

All refunds are made as Store Credit (Absolutely No Exceptions) within 14 business days of us receiving the item back. Our Store Credit/ Gift Cards never expire and can be used towards a future purchase on our website or mobile app.

Shipping fees are non-refundable after an item is already shipped.

If you need to return an item, simply submit your request on our Returns Center to start the return process.

By submitting a return request, you are agreeing to our return policy. Please read our Full Return Policy for more details.

You can change or cancel your order from your dashboard by logging into your Jewelry Outlet account, or by filling our Support Request form.

Please note that you can only change or cancel your order before it is shipped, once a shipping label is generated, then the order cannot be changed or cancelled and refunds can only be issued in the form of Store Credit.

Can't find an answer to your question? Contact our support team:

GET SUPPORT

Based on the number of support requests, we usually reply within 30 minutes to up to 24 hours.